Customer Survey – Precision Plumbing

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Precision Plumbing

7101 Old Hickory Blvd, Whites Creek, TN 37189 | (615) 876-8603 | info@precisionplumbingcompany.com

SCHEDULE AN APPOINTMENT

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SCHEDULE AN APPOINTMENT

SERVICES
SERVICE AREA
ABOUT US
CAREERS
CONTACT US

SERVICES
SERVICE AREA
ABOUT US
CAREERS
CONTACT US

CUSTOMER SURVEY

Your opinion matters!

Our goal is to make sure we provide the absolute best service we can for you. Please fill out the customer survey below and let us know how we did.

Name *

First

Last

Phone *

Email *

Service Address *

Address Line 1

Address Line 2

City

State

Zip Code

Service Technician Name

How did you hear about us? (Check all that apply.) *

Referral
Google
Facebook
Repeat Customer
Other Advertisement

How was your experience setting your appointment? (Check all that apply.) *

Friendly phone etiquette
Pricing explained
Appointment time clearly stated
Explain that service technician would call on route
Communication on any parts needing to be ordered
Call back with answers to questions promptly if needed

Did your service technician arrive during scheduled time slot? If not, was this communicated with you beforehand? *

Yes, they arrived during the scheduled time slot.
No, they did not arrive during the scheduled time slot, but YES I was notified beforehand.
No, they did not arrive during the scheduled time slot, and I was NOT notified beforehand.

Service technicians performance (Check all that apply.) *

Called in route to communicate ETA
Friendly and eager to help attitude
Acceptable appearance
Effectively fixed the issue
Offered options for solution to problem
Explained the problem and how it was fixed
Explained warranty policy
Explained charges if needed
Cleaned up work area sufficiently

Throughout your experience is there anything we can do better in the future? *

Open comments/review *

PrecisionPlumbing_Logo_FINAL copy

SERVICES SERVICE AREA ABOUT US CAREERS CONTACT US

SERVICES
SERVICE AREA
ABOUT US
CAREERS
CONTACT US

7101 Old Hickory Blvd., Whites Creek, TN 37189 | (615) 876-8603 | info@precisionplumbingcompany.com

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